Found something broken, have a question or an idea? Send it to our support team from inside the app. If support asks for more detail, save a diagnostics file and attach it to your request.

Plan: every plan.

Send feedback

1. Open the page the feedback is about.
2. Click the speech-bubble icon at the top right (Send feedback). You can also use Help › Send feedback… in the window's menu bar.

3. In What is it about?, choose Something is broken, A question or An idea.
4. Under Describe it, write what you did, what you expected and what happened.
5. A screenshot of the page goes with it. Untick Include this screenshot to leave it out.
6. Click Send feedback.

The app confirms with Feedback sent. We answer by email, to the address of your Algo Trading Space account.

Save a diagnostics file

1. Open Settings › Profile and scroll to Help.
2. Click Send diagnostics. You can also use Help › Save diagnostics bundle….
3. Choose where to save the ZIP file. Your desktop is suggested.
4. The app shows where it saved the file, opens that folder, and opens the help centre in your browser.
5. Attach the file to your request in the help centre.

Good to know

• The diagnostics file holds the app's logs, your last 20 failed tests, and the app and MT5 versions. It never holds your .set contents, inputs, logins, passwords or account numbers.
• The app never uploads the diagnostics file itself. Only you send it, by attaching it.
• Feedback goes with the page you were on and this PC's app and Windows versions, so you don't need to type them.
• Sending feedback needs you to be signed in and online.

Related guides

• Backtest Manager troubleshooting
• Update the app
• Find your way around the app